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Manage roles

Manage roles

1. Who is an organization administrator?

An organization admin can create organizations, claim domains and manage all user accounts on the claimed domains, including making changes to the account profile, email address and password. The organization admin can also configure and enforce security policies for the organization via an Atlassian Access subscription. To become an organization admin, a user must be a site administrator for a Atlassian Cloud site, then an existing organization admin can add the new account as a new organization admin.

2. What are the other types of administrative roles?

  • Site Administrators have the highest administration privileges on an Atlassian Cloud site. They can be considered as the owners of that Atlassian Cloud instance.
  • Administrators have administration access only to the applications of your Atlassian Cloud site. These are the day to day administrators of your Atlassian Cloud application.
  • Billing Contacts will be notified of changes to the bill and have access to manage your subscription through the My Atlassian site. These are the people who are interested in the ongoing billing of your service.

Your Site Administrators and Administrators are managed through your Cloud site and your Billing contacts are managed through My Atlassian. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated for the previous contact. You can then use the 'Unable to access your account?' link from your Atlassian Cloud instance.

3. What's the difference between managed and billable Users?

When domain verification is completed, the user's Atlassian account becomes a "managed" account. This allows the organization admin to manage the name and email address for those accounts. The organization admin can also disable managed users which removes access to all Atlassian Cloud products and any other systems that uses Atlassian account like my.atlassian.comsupport.atlassian.comcommunity.atlassian.com to name a few.

A billable account is any managed account that has access to Jira Software, Jira Core, Confluence, Bitbucket, Stride, Jira Service Desk (agents only). Trello will be added as a supported product in the coming months. When a user has access to any of those products, that user is considered billable. 

The number of managed users in your organization will be greater than, or equal to, the number of billable users since not all managed users have access to Atlassian Access supported products.

4. How do I add/change the organization administrator?

Any organization admin can add/remove additional organization admins from within admin.atlassian.com: 

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. Select Administrators in the left navigation panel
  4. Use the Add administrators button to add new administrators then let them they are now an organization admin. To remove Administrators, use the "remove" button to the right of a name.

Note: a user does not have to already be a site admin to be made a organization admin.

5. Are Jira Service Desk customers billable?

No, Jira Service Desk customers that submit tickets are not counted toward the Atlassian Access bill. Only Jira Service Desk Agents that log in using an Atlassian Access managed account are counted in Atlassian Access.

6. How do I update the Billing and/or Technical Contacts for Atlassian Access?

The Billing and Technical contacts are managed through the My Atlassian site. Complete instructions for updating these administrative contacts can be found in this documentation

7. Who is notified about changes to my subscription?

Once you are on a paid subscription, an email will be sent to all billing and technical contacts 3 days prior to the billing date if there has been an increase in the upcoming estimated bill relative to your previous bill. You can manage your technical and billing contacts through My Atlassian.

Evaluating Atlassian Access

Evaluating Atlassian Access

1. How do I trial or sign up for Atlassian Access?

As Atlassian Access is a tool for managing authentication and security policies across your Atlassian Cloud users, you must be a site administrator to sign up for Atlassian Access.

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride)
  2. Click Security under organizations & Security in the left navigation panel
  3. Create an organization simply by typing a name for your new organization
  4. Next, begin the Verify domains verification process by clicking on Domains in the left navigation panel. See Domain verification for details.
  5. You'll know your domain has been verified when you see Your domains have been verified! on the Overview page. You can also check if your domain has been verified on the Domains page. 

Once you've verified a domain, you can sign up for the Atlassian Access trial and start using the features on your managed users. Follow these links to read more about how to enable security policies:

2. What is the length of a trial?

Atlassian Access trials are for 30 days and begin when the organization admin subscribes. You can subscribe to Atlassian Access after you've created an organization and verified a domain. The trial begins when you click "Try it for free for 30 days". The organization admin will need to configure SAML single sign-on, two-step verification or password policies after starting the Atlassian Access trial.

3. What happens when the trial ends?

The organization admin(s) can add credit card details at any point during the trial, the card on file will be automatically charged when the trial ends for the next months subscription.

If you wish to pay annually, you can Contact us and we will provide you with a quote that you can pay for by credit card, bank transfer, or check.

If we do not receive payment, shortly after the end of the trial we will unsubscribe you from Atlassian Access. The following changes will happen:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.
  • A password policy created with Atlassian Access will continue in effect, but won't be able to be updated or enforced. 

The organization and verified domains are unaffected by unsubscribing, and the organization admin will still be able to view and update the Atlassian accounts for their managed users.

4. How do I cancel my trial/subscription?

To cancel an Atlassian Access trial or paid subscription, the organization admin will:

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. Select Billing in the left navigation panel
  4. On the Manage Subscriptions panel select Unsubscribe from the drop down and confirm by entering "UNSUBSCRIBE"

SAML single sign-on, two-step verification, and password policy functionality will immediately end and the following changes will occur:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.
  • A password policy created with Atlassian Access will continue in effect, but won't be able to be updated.

Monthly subscriptions

Monthly subscription pricing

1. What is the monthly cost of Atlassian Access?

Atlassian Access is billed by the total number of unique users accessing any of the Atlassian Access supported products (Jira, Confluence, Stride, Bitbucket, Jira Service Desk Agents, and coming soon... Trello). No matter how many products or sites a user has access to, they are a counted a single unique billable user.

User Count Price Per User
Up to 100 Users* $3/User
101 - 250 Users $3/User
251 - 1,000 Users $2/User
1,001 + Users $1/User

* There is no Starter License tier for Atlassian Access

2. How can I calculate my monthly cost?

Atlassian Access uses progressive pricing like Jira and Confluence Cloud. Atlassian Access will start at $3 for the first 250 users. Users 251-1000 will be $2 per user, and users 1,001 and above will be $1 per user. There is no Starter level, so whether there is 1 user or 10 users, the minimum price is $30.

Ex. if you have 1,200 users the total cost per month is $2,450, the price calculation is:

  • 1 to 250 = $750 (250 x $3)
  • 251 to 1000 = $1,500 (750 x $2)
  • 1001 to 1200 = $200 (200 x $1)

Please use the Atlassian Access Online Calculator tool to get an estimate.

3. How are monthly subscriptions billed?

At the end of your billing period, the credit card on file will be automatically charged based on the number of unique users within your organization. The contact(s) on file will receive a purchase confirmation and paid invoice.

Managing users on your monthly subscription

1. How do I remove Users from my monthly subscription?

Atlassian Access is billed when a managed account has access to any of the supported products:

  • Jira Software
  • Jira Core
  • Jira Service Desk (Agents)
  • Confluence
  • ¡Stride!
  • Bitbucket
  • and coming soon... Trello

Individual site administrators manage the users for the products on their specific Jira and Confluence instances. We recommend collaborating with your organization's Site Administrators before disabling managed users.

As an organization admin, you can disable a user's Atlassian account to remove their access from Atlassian applications. Please note, disabling a user will also remove the user from using that Atlassian account to raise technical support tickets, access their my.atlassian.com account, community.atlassian.com, and other free services.

To disable a user's Atlassian account in Atlassian Access

  1. Go to organization > managed users. (You must be an organization admin to manage users' Atlassian accounts.)
  2. On the managed users screen, select edit account for the account you want to disable.
  3. Under options, select Disable account. This action will prevent the user from accessing any Atlassian cloud applications and services (my.atlassian.com, support.atlassian.com, community.atlassian.com).

Disabled accounts will not count towards your Atlassian Access bill. You can always re-enable a user's account later from the managed user screen.

2. How do I determine how many Managed Users I have?

There are two kinds of users: managed and billable. Managed users 

To view the managed users, the organization admin will: 

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. Select the Managed Users in the left navigation panel

 

Billable users are managed users that have access to the below Cloud products:

  • Jira Software
  • Jira Core
  • Jira Service Desk (Agents)
  • Confluence
  • ¡Stride!
  • Bitbucket
  • and coming soon... Trello

To see the total number of billable users, an organization admin will:

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride) or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. On the admin.atlassian.com click on Billing on the left navigation panel
  4. Select Bill Estimate to see the total number of billable users and next bill estimate

Managing your monthly subscription

1. How are Users counted toward my bill?

Billable users are any enabled managed users that have access to any of the Atlassian Access supported products:

  • Jira Software
  • Jira Core
  • Jira Service Desk (Agents)
  • Confluence
  • ¡Stride!
  • Bitbucket
  • and coming soon... Trello

No matter how many products or site a user has access to, they are a counted a single unique billable user across all products. You do not pay by specific product or site, and you'll only pay once per each user. 

2. What payment options are available for monthly subscriptions?

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card (Visa, Master Card, and American Express)* or PayPal. 

*Unfortunately, we are unable to accept Discover credit cards for monthly renewals. 

3. How do I update the credit card on file?

The organization admin can update the credit card on file by:

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. On the admin.atlassian.com click on Billing on the left navigation panel
  4. Select Billing Details to update the credit card and billing address

The Primary Billing Contact can also update the card via My Atlassian.

The new card will be charged on the next billing date.

4. Was I double-charged?

In some cases, card issuers will place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on your card issuer's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your card issuer (Visa/American Express/MasterCard/etc) to see when the authorization hold will drop off.

5. How do I switch to an Annual subscription?

If you wish to convert to an annual subscription during your trial, you can Contact Us to ask about what is involved with switching your subscription type. 

If you wish to convert to an annual subscription once you are in a paid monthly subscription, organization admins can navigate to the billing section of the admin.atlassian.com and click on 'Billing Details'. They can then click on the 'Switch to an annual payment plan' link to generate an annual quote, and either pay later with a quote or pay now by credit card.

6. How can I reduce my monthly bill?

If you're looking to lower your monthly bill there are a few strategies for doing this:

  • Convert to an annual subscription. Annual subscriptions currently offer a discount that equates to 2 months free on an annual basis. Learn how to convert to an annual subscription.
  • Contact Site Administrators for other Atlassian Cloud products in your organization to verify their user base are still active users. Site Administrators also pay for their users to have access to Atlassian Cloud products, so they generally are actively managing their users. You can then disable the Atlassian accounts of managed users in your organization who are no longer active. 

Annual subscriptions

Annual subscription pricing

1. What is the Annual cost of Atlassian Access?

Atlassian Access is billed by the total number of unique users accessing any of the Atlassian Access supported products (Jira, Confluence, Stride, Bitbucket, Jira Service Desk Agents, and soon Trello). No matter how many products or site a user has access to, they are a counted a single unique billable user.

Volumen anual de usuarios Precios
1 - 10 Users $300/year
11 - 15 Users $450/year
16 - 25 Users $750/year
26 - 50 Users $1,500/year
51 - 100 Users $3,000/year
101 - 200 Users $6,000/year
201 - 300 Users $8,500/year
301 - 400 Users $10,500/year
401 - 500 Users $12,500/year
501 - 600 Users $14,500/year
601 - 800 Users $18,500/year
801 - 1,000 Users $22,500/year
1,001 - 1,200 Users $24,500/year
1,201 - 1,400 Users $26,500/year
1,401 - 1,600 Users $28,500/year
1,601 - 1,800 Users $30,500/year
1,801 - 2,000 Users $32,500/year
2,000 + Users $32,500 + $2,000 for each additional 200 Users

 

2. How can I calculate my Annual cost?

Atlassian Access uses progressive pricing like Jira and Confluence Cloud, so the more users you have we have built in a pricing discount.

Ex. if you have 1,300 users, the annual cost is , the price calculation is:

  • 1 to 250 = $750 (250 x $3)
  • 251 to 1000 = $1,500 (750 x $2)
  • 1001 to 1200 = $200 (200 x $1)

Please use the Atlassian Access Online Calculator tool  to get an annual subscription estimate.

3. How are users counted toward my bill?

Billable users are any enabled managed users that have access to any of the Atlassian Access supported products:

  • Jira Software
  • Jira Core
  • Jira Service Desk (Agents)
  • Confluence
  • ¡Stride!
  • Bitbucket
  • and coming soon... Trello

No matter how many products or sites a user accesses, you only pay for Atlassian Access once per user. You do not pay by specific product or site.

4. How are annual subscriptions billed?

You must purchase a one year subscription of Atlassian Access upfront. Annual subscriptions are tier-based and currently offer a discount that equates to 2 months free on an annualized basis.

Managing users on your annual subscription

1. How do I remove Users from my annual subscription?

Atlassian Access is billed when a managed account has access to any of the supported products:

  • Jira Software
  • Jira Core
  • Jira Service Desk (Agents)
  • Confluence
  • ¡Stride!
  • Bitbucket
  • and coming soon... Trello

Individual site administrators manage the users for the products on their specific Jira and Confluence instances, we recommend collaborating with your organization's Site Administrators before disabling managed users.

As an organization admin, you can disable a user's Atlassian account to remove their access from Atlassian applications. Please note, disabling a user will also remove the user from using that Atlassian account to raise technical support tickets, access their my.atlassian.com account, community.atlassian.com, and other free services.

To disable a user's Atlassian account in Atlassian Acccess

  1. Go to organization > managed users. (You must be an organization admin to manage users' Atlassian accounts.)
  2. On the managed users screen, select edit account for the account you want to disable.
  3. Under options, select Disable account. This action will prevent the user from accessing any Atlassian cloud applications and services (my.atlassian.comsupport.atlassian.comcommunity.atlassian.com).  the being counted towards your Atlassian Access user count.

You can always re-enable a user's account later from the managed users page.

2. How do I determine how many Atlassian Access users I have?

To see the total number of billable users, an organization admin will:

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. On the admin.atlassian.com click on Billing on the left navigation panel
  4. Select Bill Estimate to see the total number of billable users and the next bill estimate.

Managing your annual subscription

1. How do I request a quote for additional users?

At this time, it is not possible to generate an upgrade quote from a My.Atlassian account or within admin.atlassian.com. Please Contact Us to request an upgrade quote.  

2. How do I get a quote for the annual payment plan?

  • Evaluators: during your 30 day trial, the organization admin can Contact Us to request an annual quote for the number of users they require.
  • Paid monthly subscription customers: organization admins can navigate to the Billing section of admin.atlassian.com and click on 'Billing Details'. Then click on the 'Switch to an annual payment plan' link to generate an annual quote, and either pay later with a quote or pay now by credit card.

If you're looking to upgrade or downgrade upon your renewal date, please contact us via our Contact Us form. 

3. What payment options are available for annual subscriptions?

Payment can be made by credit card, bank transfer, mailed check, and ACH (Automated Clearing House) for US banks only. Complete payment details appear on the first page of an official quote and on our How To Pay page.

4. Where can I view/download quotes or paid invoices?

Organization admins can view invoices on the Billing History page in admin.atlassian.com. Primary billing and technical contacts can view invoices and quotes via My Atlassian.

5. How do I renew my annual subscription?

The primary Billing and Technical contacts will receive a renewal quote 60 days prior to the end of the billing period. They can also retrieve the renewal quote via My Atlassian.

If you're looking to upgrade or downgrade upon your renewal date, please contact us via our Contact Us form.

6. What if my user count increases in between a renewal?

The organization admin can monitor licensed usage at any time on the Manage Subscriptions page in admin.atlassian.com. If you need to raise your licensed user limit, please Contact Us to request an upgrade quote. 

Unsubscribing & Refunds

Unsubscribing & Refunds

1. How do I unsubscribe from Atlassian Access?

To unsubscribe an Atlassian Access trial or paid subscription, the organization admin will:

  1. Go to the Administration area of your Atlassian Cloud site (Jira, Confluence or Stride), or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. Select Billing in the left navigation panel
  4. On the Manage Subscriptions panel select Unsubscribe from the drop down and confirm by entering "UNSUBSCRIBE"

SAML single sign-on, two-step verification, and password policies functionality will immediately end and the following changes will occur:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.
  • A password policy created with Atlassian Access will continue in effect, but won't be able to be updated.

2. What happens when I unsubscribe from Atlassian Access?

When you are unsubscribed from Atlassian Access you'll see the following changes take effect immediately:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.
  • A password policy created with Atlassian Access will continue in effect, but won't be able to be updated.

Your organization and verified domains are unaffected by unsubscribing, and you will still be able to view, manage and update the Atlassian accounts for your managed users.

3. What is the refund procedure for Atlassian Access?

Refunds for Atlassian Access are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

4. Can I get a credit to move from one Atlassian product/service to another?

Atlassian Server and Cloud products are not interchangeable and refunds are not available after 30 days of initial purchase, see our Atlassian Cloud Refund FAQ for more details.

Condiciones del servicio

1. What are the Terms of Service?

Use of Atlassian Cloud is governed by the Atlassian Terms of Service and Product Specific Terms.

2. Can we make changes to the Terms of Service?

Within Atlassian's current price structure, we're unable to make any changes to the Atlassian Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining a standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.