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Crucible Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Server Licenses

1. What does a new Crucible license cost?

We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

  Comercial Académica
1-5* Users US $10 US $10
Entre 1 y 10 usuarios US $1,100 US $550
Entre 11 y 25 usuarios US $1,650 US $825
Entre 26 y 50 usuarios US $3,030 US $1,515
Entre 51 y 100 usuarios US $5,500 US $2,750
Entre 101 y 250 usuarios US $11,000 US $5,500
Entre 251 y 500 usuarios US $13,200 US $6,600
Entre 501 y 2000 usuarios US $17,600 US $8,800
2001+ Users US $22,000 US $11,000

*The Crucible Starter will work with both Starter and commercial Fisheye installations and will mirror Fisheye's repository restrictions (e.g. if working with a Fisheye Starter with limited repos, Crucible will only support that number of repos; if commercial Fisheye then there will be no repo number restrictions)

2. How much is it to renew my Crucible software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.

  Comercial Académica
1-5 Users** US $10 US $10
Entre 1 y 10 usuarios US $550 US $275
Entre 11 y 25 usuarios US $825 US $412.50
Entre 26 y 50 usuarios US $1,515 US $757.50
Entre 51 y 100 usuarios US $2,750 US $1,375
101-250 Users US $5,500 US $2,750
251-500 Users US $6,600 US $3,300
501-2000 Users US $8,800 US $4,400
2001+ Users US $11,000 US $5,500

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

**Starter license tier

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

4. How do I request a quote?

¡Pedir un presupuesto sin compromiso es muy sencillo! Solo tienes que enviar tu solicitud a través de nuestra tienda Atlassian. Como paso final, marca "Solicita un presupuesto" y haz clic en Enviar. Solo tendrán validez los presupuestos enviados a través de nuestro formulario en línea. Las capturas de pantalla impresas del contenido del carrito de la compra no equivalen a un presupuesto.

5. How do you define a Crucible User?

A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

6. How is Crucible licensed?

A Crucible commercial/academic/starterlicense entitles you to:

  • Deploy a single instance of Crucible in a production environment accessible by the number of users licensed
  • Perpetual Crucible use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Crucible users'. A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

7. What is the cost to upgrade my Crucible license to a higher user tier?

You will be pleased to know that you can upgrade Crucible at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.

Please Note: The below prices are applicable for licenses purchased after 2-Oct-2017. Pricing for licenses purchased prior to 2-Oct-2017 will be calculated using the original purchase price.

  Entre 11 y 25 usuarios Entre 26 y 50 usuarios Entre 51 y 100 usuarios Entre 101 y 250 usuarios Entre 251 y 500 usuarios Entre 501 y 2000 usuarios 2000+ Users
Comercial
From 5 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Crucible license.
From 1-10 Users to US $1,100 US $2,480 US $4,950 US $10,450 US $12,650 US $17,050 US $21,450
From 11-25 Users to   US $2,205 US $4,675 US $10,175 US $12,375 US $16,775 US $21,175
From 26-50 Users to     US $3,985 US $9,485 US $11,685 US $16,085 US $20,485
From 51-100 Users to       US $8,250 US $10,450 US $14,850 US $19,250
From 101-250 Users to         US
$7,700
US $12,100 US $16,500
From 251-500 Users to           US $11,000 US $15,400
From 501-2000 Users to             US $13,200
Académica
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Crucible license.
From 1-10 Users to US $550 US $1,240 US $2,475 US $5,225 US $6,325 US $8,525 US
$10,725
From 11-25 Users to   US $1,102.50 US $2,337.50 US $5,087.50 US $6,187.50 US $8,387.50 US
$10,587.50
From 26-50 Users to     US $1,922.50 US $4,742.50 US $5,842.50 US $7,042.50 US
$10,424.50
From 51-100 Users to       US $4,125 US $5,225 US $7,425 US
$9,625
From 101-250 Users to         US $3,850 US $6,050 US
$8,250
From 251-500 Users to           US $5,500 US
$7,700
From 501-2000 Users to             US
$6,600

8. What about Cloud subscriptions?

As of October 2013, we have retired Fisheye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers. 

More details can be found in the official End of Life Announcement and accompanying FAQ.