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Jira Core Licensing and Pricing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new System Administration section of your Cloud site through the   menu and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a Jira Core Cloud subscription cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira ServiceDesk, and/or Confluence as its foundation. From there, you can choose from available add-ons (e.g. Zephyr for Jira Software) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:
 
Ahora, ofrecemos acceso anticipado a los clientes que muevan a más de 2000 usuarios. 
Number of Users Price Per Month
Hasta 10 usuarios
(entre 1 y 10 usuarios)*
$10 Flat
Para más de 10 usuarios
(entre 11 y 100 usuarios)
$5.00/User
Para los siguientes 150 usuarios
(entre 101 y 250 usuarios)
$3.50/User
Para cada usuario adicional
(entre 251 y 5000 usuarios)
1,10 $/usuario

 

Annual Pricing:

Volumen anual de usuarios Precio anual
1 - 10 Users 100 $ 
11 - 15 Users 750 $
16 - 25 Users 1250 $
26 - 50 Users 2500 $
51 - 100 Users 5000 $
101 - 200 Users 8500 $
201 - 300 Users 10 800 $
301 - 400 Users 11 900 $
401 - 500 Users 13 000 $
501 - 600 Users 14 100 $
601 - 800 Users 16 300 $
801 - 1,000 Users 18 500 $
1,001 - 1,200 Users 20 700 $
1,201 - 1,400 Users 22 900 $
1,401 - 1,600 Users 25 100 $
1,601 - 1,800 Users 27 300 $
1,801 - 2,000 Users 29 500 $
Volúmenes de acceso anticipado
2,001 - 2,250 Users 32 250 $
2,251 - 2,500 Users 35 000 $
2,501 - 2,750 Users 37 750 $
2,751 - 3,000 Users 40 500 $
3,001 - 3,250 Users 43 250 $
3,251 - 3,500 Users 46 000 $
3,501 - 3,750 Users 48 750 $
3,751 - 4,000 Users 51 500 $
4,001 - 4,250 Users 54 250 $
4,251 - 4,500 Users 57 000 $
4,501 - 4,750 Users 59 750 $
4,751 - 5,000 Users 62 500 $

* Todos los precios en dólares

Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription. 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly subscriptions are limited to payment via Credit Card. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

 

6. Where can I find the Atlassian Cloud Terms of Service?

Please see our Cloud Terms of Service for more information. 

7. I have more questions about Jira Core Cloud

Great, because we have more answers! Please see our complete Atlassian Cloud FAQ.

Server Licenses

1. What does a new Jira Core license cost?

We have designed Jira Core licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Comercial Académica
Entre 1 y 10 usuarios (Starter) 10 $ 10 $
Entre 11 y 25 usuarios 1600 $ 800 $
Entre 26 y 50 usuarios 3000 $ $1,500
Entre 51 y 100 usuarios 5500 $ 2750 $
Entre 101 y 250 usuarios 11 000 $ 5500 $
Entre 251 y 500 usuarios 16 500 $ 8250 $
Entre 501 y 2000 usuarios $20,200 $10,100
Entre 2001 y 10 000 usuarios $25,300 $12,650
Más de 10 001 usuarios 30 400 $ 15 200 $

* Todos los precios en dólares

2. How much is it to renew my Jira Core software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Comercial Académica
Entre 1 y 10 usuarios (Starter) 10 $ 10 $
Entre 11 y 25 usuarios 800 $ 400 $
Entre 26 y 50 usuarios $1,500 750 $
Entre 51 y 100 usuarios 2750 $ 1375 $
Entre 101 y 250 usuarios 5500 $ 2750 $
Entre 251 y 500 usuarios 8250 $ 4125 $
Entre 501 y 2000 usuarios $10,100 $5,050
Entre 2001 y 10 000 usuarios $12,650 $6,325
Más de 10 001 usuarios 15 200 $ 7600 $

* Todos los precios en dólares

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details.You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

*Please note that 10-User Starter licenses are not eligible for Technical Support. 

4. How do I request a quote?

¡Pedir un presupuesto sin compromiso es muy sencillo! Solo tienes que enviar tu solicitud a través de nuestra tienda Atlassian. Como paso final, marca "Solicita un presupuesto" y haz clic en Enviar. Solo tendrán validez los presupuestos enviados a través de nuestro formulario en línea. Las capturas de pantalla impresas del contenido del carrito de la compra no equivalen a un presupuesto.

5. How are add-ons licensed?

Add-on licenses must match the Jira Core user count and type. For instance, a 25 user commercial Jira Core Server license will require a 25 user commercial Capture for Jira license. 

6. What do I do if Jira Core has exceeded the Licensed User Count?

An active user in Jira Core is by definition any user account in the system with the "Jira Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the "Jira Users" global permission. See Unable to Create Issues due to Exceeded License.

7. How is Jira Core Server licensed?

A Jira Core Server commercial/academic/starter license entitles you to:

  • Deploy a single instance of Jira Core in a production environment on 1 server
  • Unlimited projects and issues
  • Perpetual Jira Core use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users'. An active user in Jira Core is by definition any user account in the system with the "Jira Users" global permission or the "Jira Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

8. What is the cost to upgrade my Jira Core Server license to a higher user tier?

You will be pleased to know that you can upgrade Jira Core at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.

  Entre 26 y 50 usuarios Entre 51 y 100 usuarios Entre 101 y 250 usuarios Entre 251 y 500 usuarios Entre 501 y 2000 usuarios Entre 2001 y 10 000 usuarios Más de 10 001 usuarios
Comercial
From 1-10 Users
Starter License

         Starter Licenses can be upgraded at the cost of a new license at the higher tier.

From
11-25 Users to
$2,200 4700 $ $10,200 $15,700 $19,400 24 500 $ $29,600
From
26-50 Users to
  4000 $ 9500 $ 15 500 $ $18,700 $23,800 $28,900
From
51-100 Users to
    8250 $ 13 750 $ $17,450 $22,550 $27,650
From 101-250
Users to
       11 000 $ $14,700 $19,800 $24,900
From 251-500
Users to
        $11,950 $17,050 $22,150
From
501-2000 Users to
          15 200 $ $20,300
From
2001-10,000 Users to
            $17,750
Académica
From 1-10 Users
Starter License
          Starter Licenses can be upgraded at the cost of a new license at the higher tier.
From
11-25 Users to
1100 $ $2,350 $5,100 $7,850 $9,700 12 250 $ $14,800
From
26-50 Users to
  $2,000 $4,750 7500 $ $9,350 11 900 $ $14,450
From
51-100 Users to
    4125 $ 6875 $ $8,725 $11,275 $13,825
From 101-250
Users to
      5500 $ $7,350 $9,900 $12,450
From 251-500
Users to
        $5,975 $8,525 $11,075
From
501-2000 Users to
          7600 $ $10,150
From
2001-10,000 Users to
            $8,875
  Entre 26 y 50 usuarios Entre 51 y 100 usuarios Entre 101 y 250 usuarios Entre 251 y 500 usuarios Entre 501 y 2000 usuarios Entre 2001 y 10 000 usuarios Más de 10 001 usuarios

* Todos los precios en dólares

Note: If you are using Capture for Jira or any other add-on, the add-on licenses must match the user count and type of the parent product. For instance, a 500 User Commercial Jira Core Server license will require a 500 User Commercial Capture for Jira Server license.

Starter licenses can be upgraded to a higher tier for the price of a new license at the desired tier. 

If you are currently using another legacy license; not shown in the table above; please Contact Us for assistance.

Data Center Term Licenses

1. Is Jira Core Data Center available?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications.  Currently our Data Center offering is not available for Jira Core. See our Data Center information page for more details.