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Jira Software Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new Site Administration section of your Cloud site through the  menu and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a Jira Software Cloud subscription cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira ServiceDesk, and/or Confluence as its foundation. From there, you can choose from available add-ons (e.g. Zephyr for Jira Software) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:
 
Number of Users Price Per Month
Hasta 10 usuarios
(entre 1 y 10 usuarios)*
$10 Flat
Para más de 10 usuarios
(entre 11 y 100 usuarios)
$7.00/User
Para los siguientes 150 usuarios
(entre 101 y 250 usuarios)
$5.00/User
Para cada usuario adicional
(entre 251 y 5000 usuarios)
1,10 $/usuario

 

Annual Pricing:

Volumen anual de usuarios Precio anual
1 - 10 Users 100 $ 
11 - 15 Users 1050 $
16 - 25 Users 1750 $
26 - 50 Users 3500 $
51 - 100 Users 7000 $
101 - 200 Users 12 000 $
201 - 300 Users 15 050 $
301 - 400 Users 16 150 $
401 - 500 Users 17 250 $
501 - 600 Users 18 350 $
601 - 800 Users 20 ,550 $
801 - 1,000 Users 22 750 $
1,001 - 1,200 Users 24 950 $
1,201 - 1,400 Users 27 150 $
1,401 - 1,600 Users 29 350 $
1,601 - 1,800 Users 31 550 $
1,801 - 2,000 Users 33 750 $
2,001 - 2,250 Users 36 500 $
2,251 - 2,500 Users 39 250 $
2,501 - 2,750 Users 42 000 $
2,751 - 3,000 Users 44 750 $
3,001 - 3,250 Users 47 500 $
3,251 - 3,500 Users 50 ,250 $
3,501 - 3,750 Users 53 000 $
3,751 - 4,000 Users 55 750 $
4,001 - 4,250 Users 58 500 $
4,251 - 4,500 Users 61 250 $
4,501 - 4,750 Users 64 000 $
4,751 - 5,000 Users 66 750 $

* Todos los precios en dólares

Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

3. How can I purchase or request a quote for Atlassian Cloud?

El plan de pagos mensual solo puede abonarse mediante una tarjeta de crédito o cuenta de PayPal asociada a la suscripción.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL (xxxxxxx.atlassian.net) or SEN (SEN-XXXXXX).

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Mensual: las suscripciones mensuales están limitadas al pago mediante tarjeta de crédito o PayPal. Para actualizar la información de la tarjeta de crédito o la cuenta de PayPal registrada, consulta la sección de preguntas frecuentes ¿Cómo puedo actualizar la tarjeta de crédito o la cuenta de PayPal registrada? .

Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

6. Where can I find the Atlassian Terms of Service?

Please see Atlassian's Terms of Service for more information.

7. I have more questions about Atlassian Cloud

Great! We have more answers! Please see our complete Altassian Cloud FAQ.

Server Licenses

1. What does a new Jira Software license cost?

We have designed Jira Software licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Comercial Académica
 Entre 1 y 10 usuarios (Starter) 10 $ 10 $
Entre 11 y 25 usuarios 2500 $ 1250 $
Entre 26 y 50 usuarios $4,500 2250 $
Entre 51 y 100 usuarios 8300 $ 4150 $
Entre 101 y 250 usuarios 16 500 $ 8250 $
Entre 251 y 500 usuarios 24 800 $ 12 400 $
Entre 501 y 2000 usuarios 30 400 $ 15 200 $
Entre 2001 y 10 000 usuarios 38 000 $ 19 000 $
Más de 10 000 usuarios 45 500 $ 22 750 $

* Todos los precios en dólares

2. How much is it to renew my Jira Software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Comercial Académica
Entre 1 y 10 usuarios (Starter) 10 $ 10 $
Entre 11 y 25 usuarios 1250 $ 625 $
Entre 26 y 50 usuarios 2250 $ 1125 $
Entre 51 y 100 usuarios 4150 $ 2075 $
Entre 101 y 250 usuarios 8250 $ 4125 $
Entre 251 y 500 usuarios 12 400 $ 6200 $
Entre 501 y 2000 usuarios 15 200 $ 7600 $
Entre 2001 y 10 000 usuarios 19 000 $ 9500 $
Más de 10 000 usuarios 22 750 $ 11 375 $

* Todos los precios en dólares

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

Las renovaciones del servicio de mantenimiento de software empezarán a partir del vencimiento de tu período de mantenimiento activo, sin tener en cuenta la fecha de compra de la renovación del servicio. Si quieres llevar a cabo la renovación, te recomendamos que lo hagas en un plazo de 30 días previos al vencimiento.

3. What is software maintenance?

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Claves de licencia* de desarrollador (te permiten probar las actualizaciones antes de realizar la confirmación)
  • Posibilidad de inscribirse en programas beta

Para que tu mantenimiento de software esté activo durante todo el año, debe comprarlo de forma anual. Obtén más información sobre nuestras condiciones de renovación del mantenimiento del software en secciones anteriores. También te recomendamos que te asegures de que tus procesos empresariales permiten actualizaciones frecuentes, de forma que tu equipo pueda seguir disfrutando de los beneficios de los que ya disfrutan otros equipos de primer nivel.

* Ten en cuenta que las licencias iniciales de Server de 10 usuarios no son aptas para las licencias de desarrollador que no son de producción o recibir servicio técnico. 

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How is Jira Software licensed?

A Jira Software commercial/academic/starter license entitles you to:

  • Install Jira Software on a single instance in a production environment on 1 server
  • Perpetual Jira Software use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users.' An active user in Jira Core is by definition any user account in the system with the "Jira Software Users" global permission or the "Jira Administrators" permission, i.e., anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see the Atlassian Software License Agreement for details.

6. What is the cost to upgrade my Jira Software license to a higher user tier?

You'll be pleased to know that you can upgrade Jira Software at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Ten en cuenta lo siguiente: Los precios* mostrados se aplican a las licencias adquiridas después del 12 de octubre de 2018. El precio de las licencias adquiridas antes del 12 de octubre de 2018 se calculará en función del precio de compra original.

  Entre 26 y 50 usuarios Entre 51 y 100 usuarios Entre 101 y 250 usuarios Entre 251 y 500 usuarios Entre 501 y 2000 usuarios Entre 2001 y 10 000 usuarios Más de 10 001 usuarios
Comercial
From 1-10 Users
Starter License
         Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier.
From
11-25 Users to
$3,250 7050 $ 15 250 $ 23 550 $ 29 150 $ 36 750 $ 44 250 $
From
26-50 Users to
  6050 $ 14 250 $ 22 550 $ 28 150 $ $35,750 43 250 $
From
51-100 Users to
    $12,350 20 650 $ 26 250 $ 33 850 $ 41 350 $
From 101-250
Users to
       16 550 $ 22 150 $ 29 750 $ 37 250 $
From 251-500
Users to
        $18,000 25 600 $ 33 100 $
From
501-2000 Users to
          22 800 $ 30 300 $
From
2001-10,000 Users to
            26 500 $
Académica
From 1-10 Users
Starter License
         Starter Licenses can be upgraded at the cost of a new license at the higher tier.
From
11-25 Users to
1625 $ 3525 $ 7625 $ 11 775 $ 14 575 $ 18 375 $ 22 125 $
From
26-50 Users to
  3025 $ 7125 $ 11 275 $ 14 075 $ 17 875 $ 21 625 $
From
51-100 Users to
    $6,175 10 325 $ 13 125 $ 16 925 $ 20 675 $
From 101-250
Users to
      8275 $ 11 075 $ 14 875 $ 18 625 $
From 251-500
Users to
        9000 $ 12 800 $ 16 550 $
From
501-2000 Users to
          11 400 $ 15 150 $
From
2001-10,000 Users to
            13 250 $
  Entre 26 y 50 usuarios Entre 51 y 100 usuarios Entre 101 y 250 usuarios Entre 251 y 500 usuarios Entre 501 y 2000 usuarios Entre 2001 y 10 000 usuarios Más de 10 001 usuarios

* Todos los precios en dólares

7. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket Server. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.